Little Giant Ladder Systems 13-Foot Velocity Ladder

CANCELLATIONS

As we do our best to get your orders out to you as soon as we can, occasionally, an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed, so please select your items carefully.

These things happen! Please email us immediately with the subject line CHANGE or CANCEL, and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfillment partner, no further changes can be made.

RETURNS/EXCHANGE

We know that sometimes the product is just not quite the right fit for some people. You can certainly return your product to us for a full refund, provided it is returned within 30 days of your purchase.

If you need to return your product, please contact us with your order name and number, as well as the reason why you would like to return your products.

The item must be returned in original packaging condition, unused in their original condition with the factory seal and packaging intact.

If your return item arrives without the original packaging or is deemed unfit by our inspection team for any reason, we reserve the right to deny your refund.

Our Customer Service Team will then ask a few mandatory questions regarding your return in order to avoid people taking advantage of our system.

You will be responsible for the 2-way shipping cost of the order.

REFUND

We are working hard behind the scenes to get the product in and out of our fulfillment centers. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can act on either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

The refund is issued to the original payment method.

DAMAGES
Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 72 hours of receiving your order. We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances, it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.

DEFECTIVE PRODUCTS
Please keep in mind that defective goods (those with factory defects, missing parts, or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 72 hours of receiving your order.