December 20, 2020 - Shipping Delays
Due to the increased order volume and the effects of the coronavirus disease (COVID-19) pandemic, orders placed after December 20, 2020 may not arrive for Christmas. Please understand that our team continues to work around the clock to get your products delivered as soon as possible. We appreciate your patience during these unexpected times.
October 13, 2020 - Contact Customer Service
Due to the coronavirus (COVID-19) emergency, our phone lines are currently closed. You can still view answers to Frequently Asked Questions on this page or send us a message. Thank you for your patience.
September 07, 2020 - Shipping Delays
Due to high demand and current measures to protect the safety of our distribution center employees, please expect order processing delays. Each product has a general availability message on our website, indicating the processing time.
August 09, 2020 - A message to our customers
To our valued customers,
We understand the ever-changing circumstances surrounding COVID-19 have created uncertainty for everyone worldwide. Along with you, we are closely following the impact of COVID-19 on our community. Our hearts and thoughts go out to each and every one of you.
We recognize you rely on us for products you love. We take that responsibility seriously and are mobilizing quickly to protect the health and safety of our employees in order to serve you. In response to announcements from local governments and health officials, we have encouraged employees who can perform their roles remotely to work from home for the duration of the outbreak.
Through this challenging time, we pledge to do our part to be a business you can depend on. We are actively monitoring and assessing the situation in real-time in order to respond as best we can. We encourage you to also stay tuned through trusted channels such as:
- World Health Organization (WHO)
- Centers for Disease Control and Prevention (CDC) for US updates
- Your local government health department
We will also continue to closely monitor the situation with our shipping service providers in order to keep you informed. Should any changes arise, we will be communicating them on this page. We encourage you to regularly check back for updates.
In the meantime, please take care of yourself, your families, and your loved ones. We sincerely appreciate your patience and loyalty as we traverse these difficult times together. We look forward to continuing our best efforts to serve you.
Please be safe.