FAQ

WHAT IS THE CONDITION OF THIS ITEM?
All items are brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original manufacturer's warranty.

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to toolcent.com system for your order. It's fast, easy & secure.

WHAT PAYMENT METHODS DOES TOOLCENT ACCEPT?
PayPal is currently the only payment method accepted.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal. By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
For more details, click here to see how Paypal works for you. 

CAN I CHANGE MY ORDER ONCE IT HAS BEEN SUBMITTED?
No. Once an order has been submitted to the TOOLCENT store, no further changes can be made to it. 

HOW DO I CANCEL MY ORDERS?
Orders cannot be canceled after payment is made, if you wish to cancel the order, please do not complete checkout.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Please allow 3-4 business days for order processing prior to shipping, and it needs about 4-5 business days to delivery to your home. Orders placed over holidays and weekends will be processed the following business days.

WHY DO ITEM(S) HAVE A QUANTITY LIMIT RESTRICTION? WHEN CAN I ORDER MORE?
Some promotional or sales item(s) may have a quantity limit and will be mentioned in the item listing so more customers can take advantage of the sales. 
Orders that exceed listed availability will automatically be voided without notice.

DOES TOOLCENT OFFER ANY TECHNICAL SUPPORT OR ADVICE ON COMPONENT COMPATIBILITY?
TOOLCENT does not offer any technical assistance or advice. Please contact the manufacturers for accurate answers to your technical questions and for insight on how different products interact together.

WHERE CAN I ACQUIRE MORE INFORMATION ON THE PRODUCTS LISTED?
TOOLCENT provides all the detail information available in the product description section. If additional information is needed, please contact the manufacturer.

WHY AM I BEING ASSESSED AN ADDITIONAL ELECTRONIC WASTE RECYCLING FEE BY THE STATE OF CALIFORNIA (EWRA E-WASTE)?
The primary objective of the Electronic Waste Recycling Act ("Act") is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailers to collect, on the state's behalf, a fee for each product covered by this law.

WHERE DO YOU SHIP FROM?
This item ships from the United States.

DO SHIPPING COSTS DECREASE WHEN THERE ARE MULTIPLE ITEMS IN AN ORDER?
When multiple items are ordered together, shipping cost is usually reduced according to weight and size, safety and insurance required. Simply place all items in the shopping cart, pick the state and method of shipping and apply the shipping calculator. Please note that delivery of orders with more than one item may ship on different dates according to stock availability.

HOW LONG DOES IT TAKE FOR TOOLCENT TO PROCESS AN RMA?

RMA processing time may vary depending on the product and reason for the return but generally, processing time is 2-5 business days once the RMA is received and meet all of the required criteria.

CAN I OBTAIN AN RMA FOR A CONSUMABLE ITEM (INK/TONER CARTRIDGE, PAPER PRODUCT, BLANK CD/DVD MEDIA, BATTERIES ETC.) USING TOOLCENT'S ONLINE RMA SYSTEM?
Consumable items cannot be returned to TOOLCENT unless the item is new and sealed in its original packaging.

HOW DO REFUNDS/CREDITS WORK? HOW IS A REFUND/CREDIT APPLIED?
The refund will be charged back to your PayPal account.

HOW LONG IS THE WAITING PERIOD BEFORE I AM ABLE TO FILE A CLAIM FOR A LOST, DAMAGED, MISDELIVERED OR TAMPERED PACKAGE?
If an order was damaged, misdelivered or tampered with while in transit, please contact Customer Service within 2 business days of delivery. If your order was lost while in transit, please contact Customer Service within 7 business days of not receiving your order.

APPROXIMATELY HOW LONG WILL IT BE BEFORE A REFUND/CREDIT ACTUALLY APPEARS ON MY PAYPAL ACCOUNT?
It takes us approximately 24-48 hours to process a credit back to a PayPal Account. Please allow 2-3 business days for it to appear on the statement.